SAPS Solutions

Introduction to service The public service that the Vega students have chosen is SAPS, this stands for the South African Police Service, this is the national police force of the Republic of South Africa. SAPS has 1,138 various police stations situated all over South Africa and are divided according to the provincial borders. The core function of the SAPS is to raise the standard by performing quality service to the community. In order to achieve this, it is imperative to have a collective commitment from the community and all other stake holders to reach an ultimate goal of a safe and secure environment for all people to enjoy. The vision of the SAPS which clearly stipulates “To create a safe and secure environment for all inhabitants of South Africa “ The South African Police force has the responsibility to prevent, combat and investigate crime, maintain public order, protect and secure the inhabitants of the republic and their property, uphold and enforce the law, create a safe an

Why does this service exist? South Africa became an internationally-accepted democracy in 1994 when President Nelson Mandela was elected as the first President of the new South Africa, bringing the era of "apartheid" to an end. This new democratic order brought about many changes in the country and also had a substantial impact on policing. On 29 January 1995, General George Fivaz was appointed by President Nelson Mandela as the first National Commissioner of the new South African Police Service (National Commissioner George Fivaz had the responsibility to first and foremost amalgamate the eleven policing agencies into a single united South African Police Service and secondly to align the new Police Service to new legislation and the process of transformation in South Africa. Great importance was placed on building cohesive, caring and sustainable communities (SAPS, 2017).

Innovation process Innovation is a collaborative process by which organizations abandon old paradigms and make significant advances. Innovative ideas come from several sources, including unreasonable demands or goals and time pressures. An innovative idea is not helpful to an organization unless it is tested and implemented. The innovation process regarding the SAPS was done through the use of design thinking. Design thinking consists of five (5) steps, Empathize, Define, Ideate, Prototype and Test. Design Thinking is a design methodology that provides a solution-based approach to solving problems. It’s extremely useful in tackling complex problems that are ill-defined or unknown, by understanding the human needs involved, by re-framing the problem in human-centric ways, by creating many ideas in brainstorming sessions, and by adopting a hands-on approach in prototyping and testing (Siang, 2017).

Design thinking process Design Thinking is a methodology used by designers to solve complex problems, and find desirable solutions for clients. A design mindset is not problem-focused, it’s solution focused and action oriented towards creating a preferred future. Design Thinking draws upon logic, imagination, intuition, and systemic reasoning, to explore possibilities of what could be—and to create desired outcomes that benefit the end user. (Naiman, L) Empathize Design thinking begins with a very human-centered approach, thinking about the primary experience and the challenge at hand. Gathering a number of stakeholders to understand and describe the challenges from their perspective is central to the process (Siang, 2017). In this report the main focus area was to explore the service rendered to the community. The report will be focusing on the internal and external clients of the SAPS. The following method was used: ● Questionnaires Questionnaires The following questionnaire

Systemic Practice The primary aim of the systemic thinking section is to introduce you to the nature of systemic thinking and to reinforce the holistic and interdependent nature of brand and brand building in terms of society served, stakeholder relationships and the design and practice of the value chain in building a healthy brand.  The two types of systemic thinking that were used by the Vega students was Synthetic and analytical thinking.

Analytical thinking Analytical thinking is a critical component that gives one the ability to solve problems quickly and effectively. It involves a methodical step-by-step approach to thinking that allows you to break down complex problems into single and manageable components. it’s thinking about the parts or elements of a situation. Analytical thinking attempts to explain a complex system from an outsiders perspective.  (Bartlett, G 2001) The key/ main issues the SAPS are facing currently: • The moral of the SAPS staff • The reaction tie of the SAPS staff when faced with emergency calls • Internal and external communication, also including client service • Signage such as branding and information at stations for public use